livestep.ai - AI solutions for automated customer communication
AI Chatbots for Businesses

Automated communication that answers requests – and simplifies processes

With AI chatbots from livestep, you automate your customer communication, respond to inquiries around the clock and sustainably relieve your team – without IT effort.
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How automated communication with AI works

The AI chatbot handles communication along a clear process: requests are captured, answered automatically and then analyzed – for efficient workflows and better decisions.

Capture requests

Customers and prospects submit their questions via website, chat or form – the AI chatbot reliably captures every request, around the clock.

Respond automatically

The AI chatbot answers frequent questions instantly and consistently – based on your content, rules and processes.

Insights & analytics

All requests, topics and conversation flows are clearly analyzed – for better decisions and optimized processes.
I would like to schedule a consultation appointment.
Customer Service Chatbot
Of course! What time frame are you looking for? Please share your preferred date or a suitable period.
Next week, preferably Tuesday or Wednesday.
Customer Service Chatbot
Perfect! May I have your name and email address?
Gib Deine Frage ein...
Chatbot

AI chatbots connect communication with automation

An AI chatbot is more than just a chat window. It is the central interface between customers, information and automated processes.

  • Customers receive relevant answers instantly
  • Information is captured in a structured way
  • Processes run automatically in the background
  • Employees only step in when necessary
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Core features

These tasks are handled automatically by your AI chatbot

From automated FAQ responses to intelligent API integrations – our chatbot makes your support and customer service more efficient.

Automated customer communication

The chatbot answers questions contextually and consistently – across all channels.

Intelligent FAQ & knowledge retrieval

Based on your content, the chatbot delivers precise answers – continuously learning and expandable.

Lead capture & pre-qualification

Requests are captured in a structured way, prioritized and forwarded.

Process automation

Routing to systems, teams or workflows – without manual handovers.

Appointment & request handling

Appointment bookings, callback requests or status inquiries run automatically.

Multilingual communication

One chatbot – multiple languages. Ideal for growing businesses.
Pricing & Plans
One AI chatbot – many use cases

Our AI chatbots adapt to your business model.

Whether customer service, consulting or sales – you define content and processes, the chatbot takes over the communication.
AI chatbot for service & support

AI chatbot for service & support

Automated responses to customer inquiries and structured handover to support.
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AI chatbot for financial services

AI chatbot for financial services

Structured communication, secure information sharing and appointment pre-qualification.
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AI chatbot for e-commerce & online shops

AI chatbot for e-commerce & online shops

Product questions, orders and returns – automated and available 24/7.
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AI chatbot for tax advisors & firms

AI chatbot for tax advisors & firms

Pre-qualification, document information and client communication without additional effort.
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Automation that truly relieves your team

Automation that truly relieves your team

Automation does not mean replacing personal contact – it means using it where it matters most. The AI chatbot handles repetitive tasks, structures requests and ensures processes run automatically in the background.

  • Scalable communication without additional staff
  • Consistent quality for every request
  • Fewer errors through automated workflows
  • Faster response times for customers
What about data security?

What about data security?

AI chatbots in customer service often raise questions about data security. With us, your data is in safe hands: All information is processed exclusively on German servers, GDPR-compliant and encrypted. Security is not an add-on for us – it is standard.

  • Hosting on German servers
  • GDPR-compliant data processing
  • End-to-end encryption
  • Regular security audits
  • No data sharing with third parties

Customer testimonials

„Unser Support-Team nutzt die KI von livestep intensiv und wird dadurch schneller und präziser. Die Intelligenz des Systems ist sehr beeindruckend. Ich bin begeistert!”
Dr. Nicolas Bissantz
Dr. Nicolas Bissantz
Geschäftsführer, Bissantz & Company GmbH, Nürnberg
„Unsere Mandanten und Mitarbeiter lieben unseren schlauen Chatbot. SteuerGPT von livestep ist eine tolle KI-Lösung für Kanzleien. Danke!”
Mario Tutas
Mario Tutas
Steuerberater, VIP-Steuerköpfe GmbH, Cuxhaven
„Our AI from livestep truly understands our complex products and provides easy knowledge access 24/7. Amazing!”
Derek Fitzpatrick
Derek Fitzpatrick
CEO, ios Optics, Santa Clara, California

30% lower support costs

Studies show that automated responses to routine inquiries can significantly reduce customer service effort.

90% faster response times

AI responds instantly to standard questions and demonstrably improves response times.

3× more requests per employee

Teams can handle significantly more tickets because AI takes over pre-qualification and basic information.
Source: Chatbot Industry Report 2025, Customer Service AI Benchmark 2024, AI Automation Benchmark 2025
Next steps

Choose your next step

Do you still have questions or want to be sure the AI chatbot fits your use case? Talk to us personally – or explore pricing and get started with the right plan.
Let's talkPricing & plans