livestep.ai - KI Chatbot
AI Automation & Chatbots

Smart AI Chatbots
for your business

More than just answers: livestep embodies your company’s knowledge, making it accessible on demand. Delight your customers, ease the workload of your employees, and drive strategic projects forward. Tailor-made, with comprehensive depth and breadth of content, and an interaction quality that puts people at the center.
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Overwhelmed by AI, Chatbots, and Digitalization?

There are many who talk about it. Many who offer solutions for it. We do both. For 30 years, we have been developing automation and AI with a clear focus on the needs of the people who use it. Because AI should work for you and open new possibilities for you.

It All Starts With Answer Quality

Ever interacted with a chatbot that suddenly starts spouting nonsense, keeps repeating itself, or just sounds impersonal? We have, countless times. Nobody needs that. Users want to feel well taken care of. That’s why our chatbot doesn’t read like one.
Hello, I can’t access the system anymore.
Customer Service Chatbot
The issue is currently being resolved. May I send you an email when it’s fixed?
Yes, please send it to abcd@efgh.ijk. Can I also try to fix the issue myself?
Customer Service Chatbot
Of course, I’d be happy to explain the necessary steps to you.
Gib Deine Frage ein...

Alright, and what challenges could I solve with your chatbot?

Glad you asked! Wherever people need information, a chatbot can make a big difference. Ready? Let’s take a look.
Questions about your product or service offerings, delivery times, and return policies are now resolved faster.
Based on user interactions and audience data, shoppers on your website receive personalized product suggestions.
Engaging in conversations is one of the livestep chatbot’s specialties. For more complex cases, it seamlessly escalates to human employees.
Capturing lead data, structuring inquiries, coordinating appointments, and handling bookings? An easy task for your new sales assistant.
Analyzing conversations to identify trends, gathering data for business insights, and spotting weaknesses and opportunities – countless new possibilities await.
Recruiting and filling positions, onboarding, and employee retention – a competitive advantage for HR and workforce management.
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AI Chatbot

Experience Our AI Chatbot in Action

See how our chatbot enhances your internal support with precise answers from an extensive knowledge base. Your team will receive expert assistance with complex questions anytime.
Perfect, how about data security?
Data Protection

Perfect, how about data security?

All GenAI models we use for our customers comply with all major regulations such as the General Data Protection Regulation (GDPR) and the EU Artificial Intelligence Act (“EU AI Act”), providing you with comprehensive protection for personal data. Where necessary, data is stored in data centers in Frankfurt, so everything stays within the EU.
Knowledge Sources

Under the Hood

The heart of the chatbot is our livestep platform with generative AI (GenAI). It consolidates all the information that turns your chatbot into a clever conversational partner that helps you move forward. This includes, for example, the following:

Websites and Intranets

Extensive content from websites or company intranets, wikis, etc., with service and support information, is regularly and automatically read and learned by the AI.

PDF and Office Documents

Even product documentation and manuals spanning thousands of pages are learned, understood, and effectively used in customer service and support by the AI.

Knowledge Databases

Knowledge databases with literature, technical documentation, fact tables, or numerical data can be read by the AI and used to generate answers and solve problems.

Chat and Email Conversations

Customer service and support chat and email conversations often contain valuable knowledge about real questions, problems, and their solutions, as well as the most effective answers. The AI learns from this and effectively applies the knowledge in customer consultations.

Testimonials

„Unser Support-Team nutzt die KI von livestep intensiv und wird dadurch schneller und präziser. Die Intelligenz des Systems ist sehr beeindruckend. Ich bin begeistert!”
Dr. Nicolas Bissantz
Dr. Nicolas Bissantz
Geschäftsführer, Bissantz & Company GmbH, Nürnberg
„Unsere Mandanten und Mitarbeiter lieben unseren schlauen Chatbot. SteuerGPT von livestep ist eine tolle KI-Lösung für Kanzleien. Danke!”
Mario Tutas
Mario Tutas
Steuerberater, VIP-Steuerköpfe GmbH, Cuxhaven
„Our AI from livestep truly understands our complex products and provides easy knowledge access 24/7. Amazing!”
Derek Fitzpatrick
Derek Fitzpatrick
CEO, ios Optics, Santa Clara, California
Reliable 24/7

The contact point for a variety of topics

Your chatbot is available 24 hours a day, always providing the best possible answer, always up to date with your company’s knowledge, always friendly and precise.

Flexible Integration

Whether via browser, intranet integration, as a chat widget, or a desktop app – integration and accessibility are possible through many channels.

Your Own Knowledge Culture

With livestep, you don’t create unstructured document collections for employees or customers. Instead, you build a true knowledge goldmine that’s easy to query and grows with your company.

360° Context Understanding

Users receive clear, coherent answers to multiple questions in a single message – with relevant information from previous responses also taken into account.

Power-Up for Your Brand Image

No matter what you use a chatbot for, the fact that your company offers innovative interaction capabilities is a strong advantage in word-of-mouth marketing. Thanks to support for multiple languages, this extends internationally as well.
Dr. Florian Lang
Here's What's Next

Schedule a Consultation

AI has sparked a true wave of transformation, offering numerous application possibilities. With our chatbot, we’ve developed one of the options with the greatest potential and remarkable flexibility.

What use case will you solve with it?
Reach out to us, we’re happy to advise you.
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